If something has gone wrong, or you simply need clarification on how something works, we want to hear from you. The contact details for reaching our support team are listed on this page — this section explains what to expect once you get in touch, and how to make the process as straightforward as possible.

What to include when you write to us

The single most useful thing you can do before sending a message is to gather a few basic details: your registered username or the email address on your account, a clear description of the issue, and — where relevant — the date and approximate time it occurred. If your query relates to a payment, include the transaction reference if you have it. We handle a range of issues directly, including account access, payment queries, bonus eligibility, and technical problems during play. The more clearly you describe what happened, the more likely it is that we can resolve things in a single exchange rather than going back and forth.

Once your message reaches us, it is reviewed by a member of the support team who has the authority to act on it — not simply to acknowledge it. We do not pass routine queries through multiple departments before responding. Where an issue requires input from a specialist, such as a payment processor or a game provider, we will tell you that and keep you informed of progress.

Responsible gambling requests and formal complaints

If you are writing to us about a deposit limit, a cooling-off period, or self-exclusion, please say so clearly at the start of your message. These requests are treated as a priority and are not subject to the same handling flow as general queries. We will not attempt to dissuade you, offer you an alternative, or delay action while we seek further information. If you want to exclude yourself from the site, we will act on that request promptly.

If your concern is a formal complaint — meaning you believe we have acted incorrectly or unfairly, and a standard response has not resolved it — please tell us that too. Formal complaints are logged separately and reviewed at a senior level. If we are unable to resolve a complaint to your satisfaction through our internal process, you have the right to escalate the matter to the relevant regulatory authority. We will not obstruct or discourage that process.

One final point on security: we will never ask you for your password, your full card number, or any other sensitive credential via email or chat. If you ever receive a message claiming to be from us that asks for this kind of information, do not respond to it — contact us directly through the channels listed on this page to report it. Protecting your account is a shared responsibility, and we take our part in that seriously.

Players based in the UK are fully supported and welcome to contact us through any of the available channels. Whatever your question or concern, we would rather you reached out than felt stuck.